Shipping policy

MILO Shipping Policy

Order Processing
In-stock orders are processed within 2–3 business days, excluding weekends and holidays. Preorders and backorders ship according to the estimated timeframe listed on the product page. If your order experiences a significant delay, we’ll contact you.

Shipping Rates & Delivery
We ship to all 50 U.S. states, including Alaska and Hawaii. Available shipping methods and costs are displayed at checkout. Delivery times are estimates and may vary due to carrier delays, weather, or holidays.

Order Tracking
Once your order ships, you’ll receive a shipping confirmation email with tracking information.

Shipping Address Changes
Please double-check your shipping address before placing your order. If you need to make a correction, contact us as soon as possible at support@milomotion.com. Changes may not be possible once an order has shipped.

Missing or Damaged Packages
If your order arrives damaged or items appear to be missing, contact us with your order number. For damaged items, please include photos of the product and packaging so we can help resolve the issue.

Questions?
For shipping assistance, contact:

Trade name: MILO

Phone number: 888-711-6456

Email: support@milomotion.com

Physical address: 1004 Main St., Calvert TX 77837, United States