Warranty
(V1)
We want warranty service to be simple. If something isn’t working the way it should, call us first.
1. Register Your Milo
After purchasing your Milo Motion Decoy System, please register your Milo Frame online using the serial number located on the device and included with your Field Guide.
Registration helps us associate your Milo with your purchase, maintain an accurate product history, and provide faster support if you ever need us.
If you haven’t registered your Milo before an issue occurs, don’t worry—contact us and we’ll help verify your product and purchase information.
2. Call Us
If you experience a problem, give our team a call before sending anything back.
Milo Support: [PHONE NUMBER]
We’ll walk through a short troubleshooting and diagnostic Q&A with you. In many cases, we may be able to identify the problem over the phone and get you back up and running quickly.
If we believe the issue may be related to a manufacturing, material, workmanship, assembly, or component defect, we’ll move forward with a warranty evaluation.
3. Send Your Milo Back to Us
When a unit needs to come back, we’ll provide return instructions and a Return Authorization.
We want the unit back—even if the solution is simply to replace it.
Every returned Milo gives our team an opportunity to understand what happened, perform a detailed failure analysis, and continue improving the product and our manufacturing processes.
For covered warranty claims, Milo Motion will provide the appropriate return shipping instructions at no cost to you.
4. We’ll Make It Right
Once we evaluate the issue, we’ll determine the best way to get you back in the field.
Depending on the circumstances, we may:
- repair your Milo;
- replace the affected component;
- replace the Milo Frame or other assembly; or
- replace the entire unit.
If the problem is the result of a covered manufacturing defect, there is no charge to you.
Our goal is simple: understand what happened, learn from it, and get your Milo working again with as little hassle as possible.
Have a problem? Call us. We’ll take it from there.